Enterprise quality credit report
Anshan Libang compressor Co., LTD
November 2017
catalogue
1 Foreword 3
1.1 Preparation Note 3
1.2 General Manager's Speech 3
1.3 Introduction to the Enterprise 3
2 Enterprise quality concept 5
3 Enterprise quality management 6
3.1 Quality management organization6
3.2 Quality Management System 6
3.3 Quality and safety risk Management 7
4 Quality and integrity management 8
4.1 Quality Commitment 8
4.2 Operation Management 8
5 Fundamentals of Quality Management 9
5.1 Standard Management 9
5.2 Authentication Management 9
5.3 Inspection Management 10
6 Product quality responsibility 11
6.1 Product quality level 11
6.2 Product after-sale liability 11
6.3 Corporate Social Responsibility11
6.4 Quality Credit History 12
7 Conclusion 13
Anshan Libang Compressor Co., Ltd. reviewed the concepts, systems, measures and achievements in quality management, product quality responsibility, quality integrity management and other aspects in 2017. The details of this report are described below.
This report is the "Enterprise Quality Credit Report" publicly released by Anshan Libang Compressor Co., Ltd. in 2017, which is based on the notice of Liaoning Provincial Quality Supervision Bureau Office forwarding the General Office of the General Administration of Quality Inspection on the relevant work of enterprise quality credit report, and combined with the construction of the company's quality credit system in 2017. The Company guarantees that the information contained in this report does not contain any false records, misleading statements, and takes responsibility for the authenticity and accuracy of its content.
Organization: Anshan Libang Compressor Co., LTD
Report period: January 2017 - November 2017
Report release cycle: once per year
Report data description: The data involved in the report comes from the company, and the data is true and effective
Anshan Libang Compressor Co., Ltd. has always shouldered the mission of regional economy and national prosperity, to create first-class brands, meet customer needs as the quality policy, and resolutely implement the idea of putting quality first. Since the establishment of the factory, it has attracted various professional talents such as production, sales and management.
Establish the company's quality management system and its core value system according to the requirements of quality management system standards, and guide the value orientation of employees; Guide employees to consciously abide by the state and enterprise codes of conduct. Through the organization's publicity and the direct role of the leader, the company's employees are subtly influenced. ****** The manager and each management of the company shall provide evidence of the commitment to establish, implement and continuously improve the effectiveness of the Company's quality management system through the following activities.
In the future, we will continue to fulfill our commitment to product quality with sincerity, and ensure that enterprises always fulfill their social responsibilities while developing sustainably. To improve the quality and credit level of the entire compressor industry, make new and greater contributions.
Anshan Libang Compressor Co., Ltd. is located in the steel capital of the motherland - Anshan National high-tech Industrial Development Zone No. 46 Raster Road, is a professional manufacturer of compressors. The company has brought together a group of professional and technical personnel engaged in compressor development and design, manufacturing and assembly, sales and service for many years, relying on advanced compressor technology from Germany and Japan, using computer CAD aided design and computer information management system, to ensure the excellence of product quality, and passed the ISO9001 international certification, China General machinery product certification. Has the national industrial product production license, by the China Product Quality Inspection Association as "China's top ten well-known compressor brand". The products include all oil-free air compressors, oil air compressors, screw air compressors, medical oxygen production devices, refrigerated dryers, adsorption dryers, high efficiency filters, pressure vessels, etc., especially our silent oil-free air compressors developed for professional market demand are favored by the market.
Libang company according to the different requirements of compressor gas quality, to provide the most economical and most reasonable configuration, to undertake a variety of uses of compressor matching modification design; And leading strong technical force, advanced business philosophy, modern management mechanism, high-quality staff, dedicated to provide customers with first-class products and ****** services.
All along, Anshan Libang Compressor Co., Ltd. has been following the integrity, friendship, cooperation, win-win marketing concept, adhere to the "quality first, reputation first" business purpose, committed to providing customers with first-class products and services, and many customers have long-term good relations of cooperation.
In the process of quality management system construction, the company starts from the source of procurement, strengthens the control of raw materials, and improves product quality by strengthening process control, process improvement, equipment transformation and updating, etc. It is the consistent pursuit of the enterprise to produce high-quality products that meet customer needs, and never gives up the adherence and pursuit of social responsibility. Make the enterprise awareness and brand reputation continue to be improved.
圖3-1-1 Quality assurance organization chart
The quality management manual of Anshan Libang Compressor Co., Ltd. is based on GB/T19001-2016 "Quality Management system - Requirements" standard to establish the company's quality management system and standardize the role of each process of the quality management system to confirm that the company has a stable supply to meet the requirements of customers, society, related parties, and employees; Applicable laws, regulations and other requirements; Product and service requirements. And through the effective application of quality management system, including continuous improvement process, to enhance the satisfaction of customers, society, related parties, company employees.
Quality management system scope: "Micro reciprocating piston air compressor (power 2.2-7.5KW, exhaust pressure ≤1.4MPa; Power 15KW, exhaust pressure ≤1.0MPa), all oil-free air compressor (power 0.55-11KW, exhaust pressure ≤1.4MPa; Power 15-18.5KW, exhaust pressure ≤1.0MPa), general oil injection screw air compressor (power 7.5-132KW, exhaust pressure ≤1.25MPa) production."
0.1 Quality policy: Create first-class products to meet customer needs
0.2 Quality target: 100% qualified rate;
The pass rate of the product is more than 92%, increasing by 1% every year;
The main customer satisfaction rate is more than 97%.
0.3 Implementation principles: 1) Customer as the focus;
2) Play a leading role;
3) Full participation;
4) Process method;
5) Continuous improvement;
6) Evidence-based decision-making;
7) Relationship management.
In order to comprehensively identify and respond to the risks and opportunities existing in the production and management activities of each department, each department shall establish the methods of identification and response, confirm the risks existing in its own department, and form a risk and opportunity assessment analysis control table based on the evaluation results. In the process of identifying and responding to risks and opportunities, the responsible department should screen and identify the risks of departments, production processes and personnel that may have risks one by one
For the quality accidents that have occurred, summarize the lessons of the quality accidents, formulate effective corrective measures according to the causes of the accidents, and prevent the recurrence of similar accidents. Form accident investigation report, analyze the deep causes of accidents, and organize the implementation of corrective and preventive quality improvement activities.
The company's quality commitment is: strictly implement the quality policy and achieve quality objectives, promote the continuous improvement of quality management system and product quality, and achieve customer satisfaction.
The company strictly abides by the "Product Quality Law" and other laws and regulations, strictly implements product standards, meets customer requirements, puts an end to false publicity, resolutely resists dishonest and illegal acts, does not infringe on the legitimate rights and interests of other enterprises, follows the principle of fair, open and just competition, abides by market rules, carries out orderly competition, and builds a market environment of honest management and fair competition.
The Technical Quality Department of the company is responsible for the planning of new product projects and the control of the design process, and the general manager is responsible for the approval of product design output documents. The key requirements of the product project, which are mainly derived from the analysis of the market, including customer needs and expectations. Applicable relevant standards, norms and legal norms to meet customer requirements. The Technical Quality Department shall organize relevant departments and personnel to evaluate the suitability, adequacy and feasibility of the designed products, clarify and resolve the imperfect, vague or contradictory requirements, and ensure the smooth completion of the design and development.
The Purchasing department is responsible for the evaluation, selection and control of the main material suppliers; The management representative is responsible for approving the list of qualified suppliers; The general manager is responsible for approving the purchasing plan. The procurement documents shall include the following information about the materials to be purchased; Product quality requirements; Product name, quantity, arrival date requirements; Other requirements, such as certification requirements for suppliers or other requirements. All departments and production units fill in the "monthly purchasing plan" according to the actual work needs, report it to the purchasing department, and implement it after the approval of the general manager. The purchasing plan can be adjusted and supplemented according to the actual situation, and re-approved. Major materials must be purchased from qualified suppliers.
According to the "sales plan" of the sales department, the "production plan" is designated by the production department and notified to the production workshop to ensure that the production process is carried out under control.
圖4-2-1 Process flow chart
Quality management system certification
Safety production standardization certificate
Quality control is the most important and basic management of quality inspection. Libang Group has always adhered to the principle of quality first, strictly carried out the management of inspection and testing, and eliminated unqualified products to improve product quality.
Inspection according to the production process classification, including incoming inspection, process inspection, final inspection; According to the inspection location classification, including centralized inspection, on-site inspection, itinerant inspection; According to the test method classification includes physical and chemical test, sensory test, experiment. Among them, the quality inspector mainly monitors the factors affecting product quality, itinerant inspection, warehouse, assembly area, test area, welding area, make detailed records and submit to the supervisor. In short, the inspector should do it; There are laws to be followed, laws to be enforced strictly, and records to be based on evidence. When there is a contradiction between the quality inspector and the production schedule, it is necessary to establish the concept of quality first and quality first, do a good job in quality inspection, and deal with the relationship between the two.
Through the construction and continuous improvement of QHSE system, the company comprehensively utilizes QC tools and quality improvement activities to enhance the quality management level. In recent years, we have achieved the quality goals of "product factory pass rate of 100%, product inspection pass rate of more than 92%, customer satisfaction rate of more than 95%". The product implementation process is controlled, the quality is stable, meet the requirements of applicable laws and regulations, product standards, and customers are satisfied with product quality and service.
Through the sales staff questionnaire survey, daily return visit report, regular survey and special survey, the customer satisfaction level has remained above 98% in the past three years, indicating that the company's comprehensive service level for customers is mature and stable. The company has always attached importance to and committed to the continuous improvement of customer satisfaction.
The company faithfully performs the three major political, economic and social responsibilities of state-owned enterprises, actively participates in social welfare undertakings, and actively explores the road of sustainable, effective and rapid development of enterprises with value growth as the core. While providing customers with excellent asphalt and creating material wealth for the society, we pursue the growth of economic value, political value and social value of the enterprise, and repay the society sincerely and faithfully to ensure that the enterprise is built to last forever.
Chairman Shi Jihong has always been committed to caring for society and building harmony and long-term public interests. Every year, funds are invested in public welfare undertakings and social donations.
In 2012, Tai 'an County donated 5,000 yuan to help students;
In 2013, Tiexi donated 3,000 yuan to help the poor;
In 2013, Wang Linlin, a sick child in Xiuyan County, donated 1000 yuan;
In 2014, poverty-stricken families in Chaoyang received 2,000 yuan in aid;
In 2015 and 2016, he served as the person in charge of precise poverty alleviation in Shifo Village, Shimiaozi Town, Xiuyan County, helping 20 poor students and donating 10,000 yuan.
With practical actions to drive the staff can use a love to repay the society, the concept of civilization, love and health, do their best to spread to every corner.
2015 Obtained the "National Industrial Product Production License"
In 2016, Anshan Libang Compressor Co., Ltd. won the "Quality Management System Certification"
In 2017, it was awarded 12 computer software copyright registration certificates
In 2017, it was awarded the "high-tech Enterprise" certificate
In 2017, Anshan Libang Compressor Co., Ltd. won the "Safety production Standardization Certificate"
In 2017, it was awarded the municipal "contract and credit" enterprise
These are some of the honors listed above, which increase the company's credibility and popularity, and establish a good corporate image.
Quality management is the life of an enterprise, credit is the foundation of an enterprise, and it is also one of the fundamental factors restricting the development of an enterprise. There is no quality once and for all, only a continuous improvement quality management system. Good credit requires excellent quality support and needs ****** service maintenance. Firmly maintain enterprise credit.
In the fierce domestic and foreign compressor market competition, want to remain invincible, to a large extent depends on the quality of the enterprise's products, depends on the enterprise's core technology and independent innovation ability, depends on the cultivation and development of the brand. To further carry out the work of quality revitalization is of great significance for us to promote the optimization and upgrading of industrial structure and promote economic growth.